Greenlit Studio legal
Because our products are digital files delivered instantly over the internet, they cannot be physically returned, exchanged, or undone. For this reason, all sales are final, and we do not offer refunds, exchanges, or cancellations for any purchase.
LAST UPDATED · AUGUST 14, 2026
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By completing your purchase on our WooCommerce store, you agree that you understand and accept this no-refund policy.
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We want you to be completely happy with your purchase. While we maintain a strict no-refund rule, we may review requests on a case-by-case basis under the following extreme conditions.
Duplicate Purchases: If you accidentally bought the exact same digital item twice in two separate transactions, contact us within 48 hours. We will gladly refund the duplicate charge.
Corrupted or Broken Files: If a file is genuinely broken or missing parts, we will first attempt to fix the file and send you a working version. If we cannot provide a working version, a refund may be issued.
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We are not responsible for compatibility issues with your personal devices, software, or internet connection. However, we want to help you get your files.
Troubleshooting: If you experience any problems downloading, opening, or using your digital files, please reach out to our support team immediately.
Support Limits: We can help you with download links and file access, but we cannot teach you how to use the software required to open the files.
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We encourage you to contact us directly if you have an issue with your order. Filing a chargeback or payment dispute with your bank or payment processor without contacting us first will result in the immediate and permanent closure of your user account and download access.
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If you have a problem with your order, please contact our support team. Include your order number and the email address used at checkout so we can assist you quickly.
Use the site contact form and include the page title and your specific question.
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